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Shipping information

Delivery methods

Articles are delivered to the address specified by the Buyer when placing his/her order.

The Buyer will check goods' packaging at delivery and inform the carrier of possible damages, expressed by handwritten reserves on the delivery slip followed by the Buyer's signature.

Delivery costs

Shipping costs are specified when the Buyer finalizes the order. There are no shipping costs for Benelux and France. For other countries, the said costs may vary depending on the geographic zone of delivery. They may not be disputed by the Buyer as he/she has necessarily been informed thereof at order payment.

Delivery deadlines

All orders are processed when received, or on the next working day day at the latest. Articles are delivered in Belgium by Bpost or UPS between 2 and 10 days after confirmation depending on the delivery address; the specified delivery deadline is for information purposes only. Possible delays do not open rights to compensation.

Articles that are delivered outside of Belgium will have a longer transport deadline. For international deliveries, additional taxes and/or costs may have to be paid by the Buyer when picking-up his/her article.

Right of withdrawal

The Buyer is entitled to inform LOLO the ballerina that he/she is cancelling the purchase, without penalties and without providing reasons, within 14 calendar days. The said deadline starts on the day after the delivery.